Quality Assurance Executive
Friday, January 18, 2019
Customer Services,
Human Resources,
Quality Assurance Executive,
Sales
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Designation: Quality Assurance Executive Total Positions: 1 Job type: Full time Job Description: Determine customer service quality standards by studying outbound calls, live chats and customer service presentations; conducting test calls to service representatives on new services. Have a strong check on calls and chats made by representatives and give them feedbacks accordingly. Verify results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call/chat. Provide feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions. Evaluate customer service approaches by rating the effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions. Minimum Qualification: Bachelor’s Degree from a HEC recognized university. Experience: Minimum 2 yrs prior experience in quality assurance will be preferred. Salary Package: PKR 30,000 to 40,000 Minimum Qualification: Bachelor’s Degree from a HEC recognized university. Experience: Minimum 2 yrs Please send your resume at careers@skyscrapersnow.com
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